The direct and indirect impact of servant leadership on employees’ outcomes in services sector of Pakistan

  • Amna Hasnain * Dr. Seerat Fatima** Rubab Noor*** Mehreen Aslam**** Shahzad Khurram*****
Keywords: Servant leadership, Employees’ outcomes (service recovery performance, team performance and life satisfaction), Psychological capital, work engagement, job embeddedness

Abstract

The objective of this research is to find out the direct and indirect relationship between servant leadership and employees’ outcomes (service recovery performance, team performance, life satisfaction) empirically. The study also explores the relationship between psychological capital, work engagement and job embeddedness. The indirect impact of servant leadership on employees’ outcomes is explored by using different mediators such as psychological capital, work engagement and job embeddedness. This research is conducted in services sector (telecom, hotels, hospitals, travel agencies, banks) of Pakistan.

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Published
2019-08-30